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Hi, this is Grant at Rivendell. Thanks for trying, sorry I'm not here
(really), but I'll be out until Monday the 15th. I'll reply when I get back.
It might take a few days if I have tons of email. Alternatives:
firstname.lastname@example.org (for frame questions). If it's a general question
about how come a bike part doesn't work with another bike part on your old
bike, just give me a few days to get to it. Thanks....Grant