I agree with Mark that bashing people for how they distribute reproduced decals is not a good idea. Anyone making and selling decals is on legally thin ice. Collectors are always frustrated about obtaining decals on their own terms. Given the relative technical ease of reproducing decals, the fact that no one in the US is in the business of reproducing them and simply selling them to collectors tells the story.
As to dealing with Jim Cunningham and Cyclart in general, I would say caveat emptor, but not in a bad way. What I mean is you need to understand the nature of the business Jim is in and that he has a strong personality and sense of how he likes to run his business. Jim maintains a unique facility that has the capacity to do all steps of a frame restoration process. The shop is large, clean, capable and represents an enormous investment and monthly operating cost. Jim has a natural tendency to want to use the full capabilities of his services and charge for them. Communication is essential to fully understand the final bill and what was done. Be careful what you ask for. If you don't keep careful track, the restoration you thought was $500 will quickly become $800 or more. So communicate and keep careful track of the tab (Jim carefully documents charges in his literature and website).
Jim and his wife Susan worked very carefully with me to control costs on a chrome Frejus I had restored a number of years ago. I didn't follow their every recommendation, we worked things out and I was certainly happy with the result.
John Pergolizzi has recently had an experience with Cyclart that he is unhappy with. While I don't know all the details, this type of experience does not surprise me either. The potential certainly exists for transactions gone wrong to escalate from miscommunication to dispute. My recommendation is to make expectations and communication with Cyclart extremely clear and documented.
All that said I'd gladly do business with Cyclart again on the right project.
Joe Bender-Zanoni
Still trapped in Las Vegas