Re: [CR]Campagnolo and Warranty


Example: Production Builders:Tonard
To: NortonMarg@aol.com
Cc: questor@cinci.rr.com, classicrendezvous@bikelist.org
Date: Thu, 16 May 2002 21:20:12 -0400
Subject: Re: [CR]Campagnolo and Warranty
From: "Richard M Sachs" <richardsachs@juno.com>


for as long as i can remember... every campagnolo part that i have bought from an importer for the purpose of fitting on a bicycle and/or reselling has come in a box and in that box was a factory supplied piece of paper stating the limitations of use, the warranty implications, and how to exercise your rights if there is a broken or defective part.all the contact information is on these pieces of paper.

i think the 'broken crank' thread, borne out of the ebay-ed paletti bicycle, has raised too many of the wrong eyebrows. by this i mean i have never seen the cranks worthy of the horror stories i've read about here and other places. i'm foggy on this; did dale and chuck also mention similar a experience? i.e. cranks don't 'just' fail...yes-after making hundreds of thousands of them over 5 decades, all installed by mechanics and homebodies of varying degreesof expertise and used in all sorts of conditions-there are bound to be a few problems. i don't think that the cranks deserve the attention they are getting; they are dependable in my book. always have been! e-RICHIE chester, ct

On Thu, 16 May 2002 19:42:38 EDT NortonMarg@aol.com writes:
> In a message dated 5/16/02 4:22:20 PM Pacific Daylight Time,
> questor@cinci.rr.com writes:
>
> << Campy USA has the sole responsibility to evaluate and
> determine the validity of the warranty claims which are only
> presented
> through the registered bicycle shop. >>
>
> So is there a registered, list member, shop out there that I can
> submit my
> cracked parts through for warranty evaluation?
> Stevan Thomas
> Alameda