This has been my experience, too. UPS invariably tries to stonewall insurance claims. They're hoping you will give up and go away. The best response is to continue to annoy them, and eventually they'll pay off. When they realize you're not going to give up, they'll relent.
Steve Maas Long Beach, California
Peter Naiman wrote:
> Walt: I had a similar experience with UPS a few years ago on a Cinelli SC sent to Clive in Austrailia. The box a well packed and by the look of the pictures I received from Clive, it looked like a fork lift had gone through it. It took over a year, and finally somebody at UPS, who cares about there job, did a secondary investigation and UPS eventually paid up. It took about 18 months to settle.
> My advice is not to give up, file a new claim or dispute this one and go as high as you need to in UPS to get satisfaction. If you haven't already done so, do not throw out the box, it's your only evidence. It may be a headache to pursue, but it's the principle.
> Good luck !!
> Peter Naiman
> Boston, MA
>>From: wspokes <firstname.lastname@example.org>
>>Date: 2003/03/18 Tue AM 11:03:39 EST
>>To: "list, Classic" <email@example.com>
>>My faith, what little there was to begin, in UPS has just evaporated once again. I received a Vintage bicycle frameset from UPS at the end of February. It had a massive hold in the base of the bike box and the fork was completely missing! The box was pressed inward and had been double lined with another cardboard inner lining which was also pierced. The frameset was damaged but repairable. A minor dent in the top tube and some scratches. I can live with this. So I went to UPS and they inspected and said it looked like a forklift blade went through. No problem I thought. Today I get notified, they denied the claim. The complete box was insured for $300. I only claimed $75 on the fork telling the inspecter the frame was repairable. I try and work nicely with UPS and other deliveries, Now I wonder why?!? They don't try and work with their customers!
>>Walt "just griping out loud" Skrzypek
>>Falls Creek, Pa
>>Falls Creek, Pa