[CR]Communicating With Renaissance Cycles

Date: Fri, 13 Jun 2003 12:55:43 -0400
From: Gary Chottiner <gsc2@po.cwru.edu>
Subject: [CR]Communicating With Renaissance Cycles
To: classicrendezvous@bikelist.org
Organization: Case Western Reserve University

The 'problem' is on both ends. You need more patience; you aren't dealing with McDonalds or Burger King. Remember too that they are often on the road locating things like a stack of Mafac brakes or a shed of jerseys. I've dealt with Renaissance Cycles many times over the past few years, making purchases directly from their store or via their eBay auctions (banana_brain and renaissance-cycles). When I send off a message to them, I mentally allow at least a week before worrying about it. This goes against my American psyche of instant gratification but eventually I always hear back, usually within a day or two, and I've always been satisfied with my purchases.

By the way, I just yesterday got a message that they've received my PayPal payment for two sets of Mafac Racer brakes plus other miscellaneous items and 'will let me know when it ships'.

Gary Chottiner

Northeast Ohio