I agree with Sam. CyclArt has always worked from written estimates and work orders.
It is rare that we find hidden flaws in during refinishing, but it does happen. The most common scenario is rust pitting or a dent hidden by a previous repaint. In these cases we try to call the customer to confirm that he wants the problem fixed, but if we can't reach him and hang the job up waiting for approval we can compromise the job by letting the paint "go out of window" ie: it gets too dry for the next coat to stick.
To better address this problem, our estimates have a "10% increase for hidden damage" clause. This allows us to proceed on a repair rather than wait for an approval which is usually a formality. This has worked well for us for many years.
We often repair hidden problems or shipping damage without extra charge and we only invoke the 10% rule in rare and fairly extreme cases. No one likes to tell the customer that the job exceeded the estimate!
On the other hand, we often bill for under the estimate or include little extras when the job goes well.
Jim Cunningham CyclArtist Vista, CA
-----Original Message----- From: classicrendezvous-bounces@bikelist.org [mailto:classicrendezvous-bounces@bikelist.org] On Behalf Of Wornoutguy@aol.com Sent: Friday, January 16, 2004 6:30 AM To: classicrendezvous@bikelist.org Subject: [CR]having work done in CA on a bike
I work in auto repair and this applies to bike repaints repairs as well anytime you get a written estimate at the time you sign the repair order (not recieve the estimate) the person doing the work is bound by the repair order
and can't increase it by one penny without additional authorization from you. This applies for the written repair/repaint only - if additional damages are found the shop can request more labor and or materials if you don't authorize then they can't do the job as stated. An estimate is an estimate until a repair order is given and authorization is in writting or by phone. Estimates and repair orders must contain a complete break down of all charges - labor - materials - parts and tax. Consumer Affairs in CA oversees this and as a long time repair and then insurance person believe me what you get into with old bikes and old cars is not always what you bargained for when you quoted the repair. How many of us have found serious problems when we started projects. I have not been privy to all that has gone on with all of you but remember to read - listen and be cautious and you probably will be happy Don't wish for the best better to think the worst and be prepared for it.
Sam DiBartolomeo
Riverside CA