Hi Folks - I need some help here. In the last month, I've had 3 cases of serious handling damage or loss of high value product shipped through UPS. When I mean high value, I mean total loss of shipments valued & insured at $4,500+ dollars. This is not an issue of improper shipping, the product is crated to be bomb-proof. The last 2 episodes resulted in the total loss of product and currently UPS has COMPLETELY LOST, i.e., have no idea of where it is, a 105-pound 32" square by 6" tall crate valued & insured at $4,500 that has now been "in transit" for 10-days on a 3-day route. At this point, the insurance claims are not what is important, what is important is that it delays our customers in their endeavors and throws us further & further behind schedule as we have to make up for the losses. Dealing with UPS customer service is like dealing with "hear no evil, see no evil, speak no evil" home team. I'm ranting now, I'm furious. I'll stop.
Does anybody have a high level point of contact, phone number or email address for management at UPS? I'm talking about somebody who might actually care and has the ability to make a difference. I could find nothing with a Google search.
Dale, I'm sorry for the cross-post but I'm desperate!!!!!!!!!
Cheers!
Don Ferris
Anvil Bikeworks, Inc.
Littleton, Colorado
Ph: 303.471.7533 / 303.919.9073
Fax: 413.556.6825