Re: [CR]Damage at Bike Shops

(Example: Framebuilders:Bernard Carré)

Date: Fri, 10 Sep 2004 10:13:25 -0500
Subject: Re: [CR]Damage at Bike Shops
From: "Todd Kuzma" <>
To: <>, <>
In-Reply-To: <>

on 9/10/04 9:21 AM, at wrote:
> The "one scratch" rule notwithstanding, I don't know where the line is drawn
> for bike shops. An extreme was related to me by a local rider here in
> Orlando. He had sent a Gios Professional for paint and had used the local
> bike shop
> to handle the transaction. The bike arrived back from the painter fine. He
> asked the shop to install the headset. They didn't "face" the headtube first
> (or so he says) and the result was a large 1/4 inch chip in the paint on the
> headtube-headset junction. His argument was that a professional shop should
> have known that they needed to remove the paint from the edges of the headtube
> by
> faciing prior to installing a headset. He insisted that they return the
> bike to the painter for a COMPLETE repaint. Apparently the shop complied.
> I've
> often wondered about how a shop can stay in business if all customers are like
> that. Lou Deeter, Orlando FL

If the paint job ain't great, you can get that same chip when you face the head tube. In this case, I'd be more inclined to blame the painter for that chip than the shop. Of course, the shop should have faced the head tube for proper fit of the headset.

Todd Kuzma
Heron Bicycles
Tullio's Big Dog Cyclery
LaSalle, IL 815-223-1776