Re: [CR]Damage at Bike Shops

(Example: Production Builders:Peugeot:PY-10)

Date: Fri, 10 Sep 2004 10:19:07 -0500
Subject: Re: [CR]Damage at Bike Shops
From: "Todd Kuzma" <>
To: Doug Van Cleve <>, <>
In-Reply-To: <>

on 9/10/04 9:34 AM, Doug Van Cleve at wrote:
> I understand Grant's point, after all we are all
> imperfect, but high end shops should be treating expensive/rare frames
> with kid gloves IMHO.

Yes, but even with kid gloves, stuff happens. No matter what level of focus and attention to detail, sometimes something goes wrong. It's not personal. There's no need for anger or attitude.

Sit on the other side of the bench for a moment. How would you like a job where a tiny slip might cost you hundreds of dollars out of your own pocket and some guy getting in your face to boot?

Todd Kuzma
Heron Bicycles
Tullio's Big Dog Cyclery
LaSalle, IL 815-223-1776