[CR]Campy warranty?


Example: Framebuilding:Tony Beek

From: <d-gordon@sbcglobal.net>
To: <Classicrendezvous@bikelist.org>
Date: Mon, 6 Dec 2004 11:42:58 -0800
In-Reply-To: <120620041846.18361.41B4A921000CE1D8000047B922007589429D0A09020E9D090B@comcast.net>
Subject: [CR]Campy warranty?

I have a question that I have not seen answered on this list and that is on the Campy "unconditional" warranty against defects and workmanship that I see stated in the 1982 Campy Olympic Catalog. I don't see it in their older catalog, but I think they did have the warranty. Has anyone been able to get Campy to warranty any of their 70s stuff or later? I have broken many of their crank sets and even sent one in and never got a reply to my emails from them, and the crank was never returned. Does anyone have any ideas, besides that I should not be applying for a warranty on my 70s stuff ;-)? Or maybe someone has a contact within Campy that I can contact regarding my stuff? After that happened I went out and bought a Dura-Ace gruppo -- Gasp! I just thought that they should have at least talked to me about it and sent it back if they were not going to honor my request. I have always had the utmost in confidence in their equipment and have always been a loyal Campy user and swear by it, even though I had a few problems with their stuff.

-Dave Gordon
Los Angeles