I know what you mean. Via bikes is a class act. Curtis has a great sense of humor and really cares for the hobby. I did some menial task for him this year at the T-town swap and he offered to do a fork straightening job in exchange on a bike I picked up. When I got the bike back you would be hard pressed to see that it was ever tweaked. He also is no nonsense when you buy or sell something. You don't have to guess or play games. His straight forward approach has won me over. I would recommend him and his shop to anyone who really wants to find that hard to get part. If you have never been to Philadelphia you owe it to yourself to go to Via bikes. Trust me you will not be disappointed. It drips classic bikes from all 4 floors.