Re: [CR]e-bay marinoni, the sultan, and a seller beware

(Example: Events:BVVW)

Date: Sat, 10 Sep 2005 19:43:45 -0400
From: "Phil Sieg" <>
To: Galen <>
Subject: Re: [CR]e-bay marinoni, the sultan, and a seller beware
References: <> <> <003801c5b65d$65b7b840$6101a8c0@MainPC>
In-Reply-To: <003801c5b65d$65b7b840$6101a8c0@MainPC>
cc: Jay Sexton <>
cc: Jay Sexton

That's it! OK, here's the deal - for the last time:

Here's<blah the auction. Please note both item description and cropped photos. Also note ending date and payment date. Then check his feedback and note the positive feedback left by me on 1 September when I received the bars and stem. Yes, despite my reservations, I left positive feedback. Then check my feedback and note that despite paying his BIN price and doing so promptly, he hasn't left me any positive feedback (at least as of right before I typed this).

Today I finally received an answer to the e-mail I sent on the 1st, no doubt at Jay's prompting since it came after this discussion started. It was essentially a form letter recounting all the happy customers and how his packing was never a problem. No recognition that he just threw the bars and stem in a cobbled-together box with no protective padding and hoped for the best. No "I'm sorry"; no "I was in a hurry and should have taken more care", didn't even address me by name. Just a bunch of BS trying to make it my problem and signed The Sultan. Couldn't even sign his real name.

So the gist is I paid his BIN price, paid within minutes of auction close using PayPal, got no after sale communication advising me when my items had shipped or when I might expect them, received them in a state unexpected based on the description, found that they were just thrown in an empty box and mailed, have received no positive feedback though I have left same, and now receive e-mails in my inbox from list members calling me essentially a whiner and problem customer (and suggesting that maybe I'm just lying). Great. Maybe his spam filter is responsible for the e-mail SNAFU, but it doesn't account for the rest.

Glad all of you have had such positive experiences. BUT I DIDN'T. Ask Greg Parker or Ray Dobbins (among others) what kind of customer I am if you think I'm making shit up. And read my feedback. But stay the hell out of my inbox with your thinly veiled character assassinations.

FWIW, I've had 5 transactions since the first of August with wwcyclery. All went off without a hitch. Each item was /exactly /as advertised and delivered promptly properly packed. And wwcyclery always left positive feedback for me. But according to our fellow list members I'm a whiner and a liar so you probably shouldn't trust what I say.

And Galen, I'm not teeing off on you. You just got the "boil over".

Phil "I'll know better than to ever do this again" Sieg Knoxville, Tennessee

Galen wrote:
> Phil & all,
> I have purchased several items from The Sultan and he has always been
> fairly quick to answer questions and very honest in his descriptions.
> Sometimes too honest, and some good items go for low bids. I once
> purchased a derailleur from him that had a barely perceptible crack.
> Not really noticeable, but enough to discourage me from using it for
> anything except display. He fully refunded my money, including the
> shipping fee, and never asked for "confirmation." Brooks is an honest
> guy, and your experience seems a little out of the norm for him.
> Galen Poole
> Back in power in Jackson, MS
> ----- Original Message ----- From: "Phil Sieg" <>
> To: "Peter Jourdain" <>
> Cc: "Jay Sexton" <>; <>
> Sent: Saturday, September 10, 2005 12:45 PM
> Subject: Re: [CR]e-bay marinoni, the sultan, and a seller beware
>> Peter,
>> I e-mailed my concerns about his packaging and product description
>> and he didn't respond to that either. If anyone thinks I'm being
>> harsh, see the feedback for "old, gray and definitely in the way".
>> As several list members can attest, I pay promptly at auction's end.
>> No one has ever had to chase me down for payment.
>> Phil Sieg
>> Knoxville, Tennessee
>> Peter Jourdain wrote:
>>> I have thrice e-mailed questions to The Sultan early
>>> on during ebay auctions. In no case did he respond. He
>>> has neat stuff, good photos and descriptions, but I
>>> make it a practice of not buying from folk who do not
>>> respond to simple inquiries. I would say he lost at
>>> least a dozen sales from me for stems, wheelsets,
>>> framesets, etc., because after three strikes I gave
>>> up. I would like to buy from him, but I'm not sure he
>>> understands who his best customers are or might
>>> possibly be.
>>> Peter Jourdain
>>> Whitewater, Wisconsin
>>> --- Jay Sexton <> wrote:
>>>> The Sultan is a friend of mine and has not yet
>>>> joined the list, depite my urgings. However, I can vouch for him.
>>>> I will
>>>> pass on the concerns expressed here and I am sure he will consider
>>>> them. He's an okay guy.
>>>> He offered the Marinoni to me and I would have
>>>> bought it if it was my size. It has been used. Not maintained the
>>>> best
>>>> during it's life, but not crashed either.
>>>> I cannot recommend doing business with e-bay seller
>>>> wwcyclery/profitcycling. When I sent a question
>>>> about an item for sale, he was condescending towards me in reply. I
>>>> responded in as objective a manner as I could, and he then
>>>> petulantly blocked
>>>> me from further bidding on his items.
>>>> And a Saturday, the 17th is the
>>>> Sonoma County Vintage ride. Be there or be square! E-mail me for
>>>> details if interested.
>>>> Jay Sexton
>>>> Sebastopol, CA
>>>> _______________________________________________
>>>> Classicrendezvous mailing list
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