I just purchased a bicycle which was shipped via FedEx from California to me in Tampa. It was lost in transit.
I am sure that all shippers are reliable. This is the first time this has happened to me. However, what I think the list needs to know is how FedEx handles (or doesn't) claims.
FedEx has been awful. They try to prevent you from contacting them. They hide options on their voice mail and on their web site. They deny they have received a claim, when they have received it.
They lie about their own policies. They say they will only pay the shipper, when in fact the shipper can waive payment. They won't supply proper forms to document the claim. Their online claims page says it is "temporarily" out-of-service when you try to submit claim forms. But it works if you keep trying.
FedEx knows they lost my shipment, knows its declared value ($1000) and has received proof of purchase and payment. Yet they won't pay the claim. "They are still investigating."
If you are still considering using FedEx, you should download and read their 180-page service agreement. Even if they lose your shipment and it is their fault, they don't have to pay you for 6 months. And you can't sue them for that period of time.
Needless to say, I will never, ever use FedEx.
Louis Schulman
Tampa, Florida