[CR]FedEx, revisited

Example: Racing

Date: Wed, 26 Oct 2005 16:28:13 -0400 (GMT-04:00)
From: Louis Schulman <louiss@gate.net>
To: classicrendezvous@bikelist.org
Subject: [CR]FedEx, revisited

I contacted FedEx today to see about my claim for the bicycle they lost. They were very pleasant: My claim was DECLINED. Yikes! I about fell off my chair. Were they totally insane????

They said: "we declined your claim because you did not submit an invoice." Well, this is totally false, I did send it through their electronic claim system. Second, even if it were true, shouldn't they say they are missing a document before they decline a claim? And what if I didn't have an invoice? They could just lose my bicycle, and never pay???

I then spoke to the claims handler. She admitted she could see the documents I had electronically filed, but she "couldn't open them" (they were pdf documents). I said, well, is that a reason to deny a claim? She went berserk, and told me she NEVER talked to people on the phone, and didn't have time for that. But I was lucky, she was going to reopen my claim. Lucky!

But they would have to start the investigation over again, and search their depot for my bicycle before considering my claim. Hadn't they already done that? Berzerk reaction, again.

I finally said, OK, just reconsider my claim. But you really are a bad company. She said, no, we're not. I said yes, you are, but have a nice day.

Louis Schulman
Tampa, Florida