That's it! OK, here's the deal - for the last time:
Here's http://ebay.com/
Today I finally received an answer to the e-mail I sent on the 1st, no doubt at Jay's prompting since it came after this discussion started. It was essentially a form letter recounting all the happy customers and how his packing was never a problem. No recognition that he just threw the bars and stem in a cobbled-together box with no protective padding and hoped for the best. No "I'm sorry"; no "I was in a hurry and should have taken more care", didn't even address me by name. Just a bunch of BS trying to make it my problem and signed The Sultan. Couldn't even sign his real name.
So the gist is I paid his BIN price, paid within minutes of auction close using PayPal, got no after sale communication advising me when my items had shipped or when I might expect them, received them in a state unexpected based on the description, found that they were just thrown in an empty box and mailed, have received no positive feedback though I have left same, and now receive e-mails in my inbox from list members calling me essentially a whiner and problem customer (and suggesting that maybe I'm just lying). Great. Maybe his spam filter is responsible for the e-mail SNAFU, but it doesn't account for the rest.
Glad all of you have had such positive experiences. BUT I DIDN'T. Ask Greg Parker or Ray Dobbins (among others) what kind of customer I am if you think I'm making shit up. And read my feedback. But stay the hell out of my inbox with your thinly veiled character assassinations.
FWIW, I've had 5 transactions since the first of August with wwcyclery. All went off without a hitch. Each item was /exactly /as advertised and delivered promptly properly packed. And wwcyclery always left positive feedback for me. But according to our fellow list members I'm a whiner and a liar so you probably shouldn't trust what I say.
And Galen, I'm not teeing off on you. You just got the "boil over".
Phil "I'll know better than to ever do this again" Sieg Knoxville, Tennessee
Galen wrote:
> Phil & all,
>
> I have purchased several items from The Sultan and he has always been
> fairly quick to answer questions and very honest in his descriptions.
> Sometimes too honest, and some good items go for low bids. I once
> purchased a derailleur from him that had a barely perceptible crack.
> Not really noticeable, but enough to discourage me from using it for
> anything except display. He fully refunded my money, including the
> shipping fee, and never asked for "confirmation." Brooks is an honest
> guy, and your experience seems a little out of the norm for him.
>
> Galen Poole
> Back in power in Jackson, MS
> ----- Original Message ----- From: "Phil Sieg" <triodelover@comcast.net>
> To: "Peter Jourdain" <pjourdain@yahoo.com>
> Cc: "Jay Sexton" <jvs@sonic.net>; <classicrendezvous@bikelist.org>
> Sent: Saturday, September 10, 2005 12:45 PM
> Subject: Re: [CR]e-bay marinoni, the sultan, and a seller beware
>
>
>> Peter,
>>
>> I e-mailed my concerns about his packaging and product description
>> and he didn't respond to that either. If anyone thinks I'm being
>> harsh, see the feedback for "old, gray and definitely in the way".
>> As several list members can attest, I pay promptly at auction's end.
>> No one has ever had to chase me down for payment.
>>
>> Phil Sieg
>> Knoxville, Tennessee
>>
>> Peter Jourdain wrote:
>>
>>> I have thrice e-mailed questions to The Sultan early
>>> on during ebay auctions. In no case did he respond. He
>>> has neat stuff, good photos and descriptions, but I
>>> make it a practice of not buying from folk who do not
>>> respond to simple inquiries. I would say he lost at
>>> least a dozen sales from me for stems, wheelsets,
>>> framesets, etc., because after three strikes I gave
>>> up. I would like to buy from him, but I'm not sure he
>>> understands who his best customers are or might
>>> possibly be.
>>>
>>> Peter Jourdain
>>> Whitewater, Wisconsin
>>>
>>>
>>>
>>> --- Jay Sexton <jvs@sonic.net> wrote:
>>>
>>>
>>>> The Sultan is a friend of mine and has not yet
>>>> joined the list, depite my urgings. However, I can vouch for him.
>>>> I will
>>>> pass on the concerns expressed here and I am sure he will consider
>>>> them. He's an okay guy.
>>>>
>>>> He offered the Marinoni to me and I would have
>>>> bought it if it was my size. It has been used. Not maintained the
>>>> best
>>>> during it's life, but not crashed either.
>>>>
>>>> I cannot recommend doing business with e-bay seller
>>>> wwcyclery/profitcycling. When I sent a question
>>>> about an item for sale, he was condescending towards me in reply. I
>>>> responded in as objective a manner as I could, and he then
>>>> petulantly blocked
>>>> me from further bidding on his items.
>>>> And a reminder.....next Saturday, the 17th is the
>>>> Sonoma County Vintage ride. Be there or be square! E-mail me for
>>>> details if interested.
>>>>
>>>> Jay Sexton
>>>> Sebastopol, CA
>>>> _______________________________________________
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>>>> Classicrendezvous@bikelist.org
>>>>
>>>>
>>> http://www.bikelist.org/
>>>
>>>
>>>
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>>
>>
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>
>
>
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