I think it is proper to share, and I want to share, that Hilary has responded and we are discussing my transaction. I am satisfied.
Ken Freeman Ann Arbor, MI USA
-----Original Message----- From: classicrendezvous-bounces@bikelist.org [mailto:classicrendezvous-bounces@bikelist.org] On Behalf Of P. Lynn Miller Sent: Sunday, October 29, 2006 4:38 PM To: Classic Rendezvous Subject: Re: [CR]Hilary Stone - Yet another failure to deliver.
Peter and et al;
I just bought an early Karrimor handle bar bag from Hilary Stone without incident. The transaction was smooth, the bag was as described, was shipped well-packed and arrived promptly. Not siding with Hilary, but as business man, I pride myself in prompt and professional service and communication. But there have been times I have failed dramatically, just as I have recently in failing to ship an order of 650b rims to a customer in the US, which were ordered at least 8 weeks ago. I was sure I had shipped the order at the time, but after reviewing orders over the weekend, I have some explaining to do. Also I have had people telephone me, telling me they had sent me numerous E-mails, but no reply. I then do a check through my junk mail and spam filters and find their messages there. Why don't I check these filters every day, well, I sort through 300 - 400 E-mails a day, if I included the junk and spam, I would have to sort through close to 1000 messages a day. I would get nothing else done. Not providing any excuses for unprofessional service or behaviour, but we are discussing global commerce and there are a many things that can and do go wrong.
I have no vested interest in the reputation of Hilary Stone, I have enough trouble maintaining my own.
P. Lynn Miller Sydney, Australia http://www.chainringtransitauthority.com
visit the CTA blog - http://chainringtransitauthority.com/
Peter Tutty wrote:
>
> Since joining this list, several members have had the need to post
regarding items purchased and paid for from Hilary Stone, that have either
never arrived or have been other than described.
>
> Regretfully I am the latest victim of Hilary's inexplicable behaviour.
>
> Just over 2 months ago I purchased via ebay, and paid via Paypal for a
Cyclo Oppy derailleur and change lever. The text regarding the item stated
clearly that the derailleur would be supplied with a chainstay mounting
clamp. As my intended frame was without the necessary brazeon, the clamp was
a vital requirement for me to make use of the derailleur, and it was on this
basis that I bid on, and subsequently won the derailleur.
>
> After about a month, the derailleur arrived without its mounting clamp.
An email to Hilary brought a reply a few days later to the effect that he
was away from home at the present, but that he would forward the clamp the
following week. Reassured by this, I left things alone for a couple of weeks
to allow for the postage time to Australia.
>
> This time passed, and no clamp was received. A number of polite emails
were then sent to Hilary inquiring of the clamp. No reply has been received
to any of them, although the email address in question was previously
replied from, and most interestingly, at abouit the same time, Hilary made
at least 5 contributions to the CR list from that same email.
>
> Unfortunately, in 'doing the right thing' and giving Hilary the benefit
of doubt, the period in which to seek redress through Ebay and Paypal has
elapsed.
>
> Short of taking some form of legal action in the UK, about all I can do
for the moment is 'out' Hilary's behaviour and add my name to those who
would warn the classic/vintage cycle community of the apparently less than
honest behaviour shown in this case.
>
> Peter Tutty (Looking for a chainstay mounting clamp)
> Londonderry NSW
> AUSTRALIA
>
>
>
>
> ---------------------------------
> Everyone is raving about the all-new Yahoo! Mail.