FW: [CR]NY Times story on (slightly) pricey bicycles

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From: "Robb Rasmussen" <okmain@hotmail.com>
To: "classicrendezvous@bikelist.org" <classicrendezvous@bikelist.org>
Subject: FW: [CR]NY Times story on (slightly) pricey bicycles
Date: Tue, 14 Nov 2006 18:07:40 +0000


RE: "condition of employment seems to be utter contempt for the customer"

Speaking as a shop owner of nearly 30 years, I think that pretty much anysh op that still exists today has moved away from that business model sometime ago. of course, I am sure there are regional variations. women make a huge percentage of the purchase decisions, and treating customers poorly makes sure that the purchases are made elsewhere. and you can't survive without customers. any store that has attended industry meetings and or trainingin the last several years has learned much about customer service. and I wou ld wonder about any "industry executive" who would make sucha statement. What industry is that person in?Robb RasmussenBrookings, SD
>> > I really believe that "a rising tide raises all boats" or something li ke that. It was obviously an underserved portion of the marketplace if thes e guys can make a go of it.> > The real truth in the article is this paragr aph: "It?s no secret to anyone who has ever endured an encounter with a gre ase-stained, eye-rolling, heavily sighing bicycle shop employee that custom er service in the industry has historically ranged from sullen to supercili ous to overtly hateful. (?It?s one of the few retail industries where a con dition for employment seems to be utter contempt for the customer,? said on e industry executive.)"> > I like to think that most shops have moved away from that business model but there are still a few around. Sad.> > Cheers>
> Kevin MacAfee> St Paul> _______________________________________________>

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