Hi all:
After a taking a short break and vomitting the last 3 days I decided it was time to get back to business and check my emails. It's interesting to read about yourself, especially after you've just made some New Year's resolutions to try to do even better. We appreciate input and even though we knew we probably had some loose ends, I'm sorry to hear there were more than we realized.
Many of you are right, we are overwhelmed, too optimistic thinking we can do it all, therefore not organized enough and nobody deserves to be ignored like that, especially after several tries. And we want to apologize for that, it's plain not good business, but more important to us, no way to treat people.
Santa Barbara was a huge move for us from Holland and we're still dealing with getting set up the right way. Good help is what we needed, but it's hard to find people who know the vintage stuff and are affordable. As much as we wanted to hire some great people, we're not there yet. So you plugg along. Items get misplaced because we are dealing with thousands of items, emails not answered because there just aren't enough hours in a day.
People here have welcomed us beyond our expectations. We didn't want to go retail yet but with people knocking on our door all the time, it felt so rude not to introduce ourselves. We realized we couldn't keep that up and therefore decreased our retail days from 5 to 3 to 2 days a week. We just put on a sign last week we were going to be closed till further notice realizing our internet business wasn't getting the attention it needed. So I'm sorry to say for you who did want to visit and see us, we will be closed to the public till further notice.
All of you have made us what we are today. We burned down to the ground in 2000 and now with over 15,000 customers in 45 countries, an international move with children 13,11 and 4, between just Baron and myself it's been a hec of a ride. We've personally loaded 4 - 40ft containers moving here and are indeed a long way from being done and set up the way you all deserve to be treated. I'm not going to make excuses or promises. I do know though that with patience and a lot more hard work, better planning and some help coming in we will improve as we go along. To tell you the truth, everyday I wonder why I put myself through these 16 hour days, 7 days a week, with still more work to finish that I should have done that day. I guess it's those emails we receive or smiles on people's faces when they say, " Thank you, I was finally able to put my bike back together after all these years".
Happy New Year to all of you.
Baron and Cecile
>From: greytaylor@att.net
>To: Classicrendezvous@bikelist.org
>Subject: Re: [CR]My view about Baron and Cecile's situation...
>Date: Wed, 03 Jan 2007 06:38:16 +0000
>
>O, ho! Now I know why some parts I purchased on eBay seem to be taking a
>while to get to me. I am new to the list and wasn't aware of who was who.
>I'll quit worrying about the parts getting here. From what I've read they
>will most probably get to me, just in their own time.
>Guy Taylor, Anaheim, CA
>
>-------------- Original message from Joseph Bender-Zanoni
><joebz@optonline.net>: ------------
>
> > Baron's Ebay alter ego Banana Brain did something close to 5000
> > transactions last year with 98% satisfaction (not especially stellar but
> > not bad either) with the same complaints. But Ebay is brutal if you
> > don't deliver.
>
>
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