Not knowing why a seller isn't responding is what makes buyers nervous...and rightfully so. The seller is in the 'business' and his job is to direct the sale. Paying is what the buyer has to do. Understood, some buyers are prissy, but if you have time to collect the money then an acknowledgement and notification of shipping is a simple matter. Buyers who pay promptly and are patient shouldn't have to get involved in e-mail 'tag'. A buyer initiating a dispute is the best first step in this virtual marketplace... sellers should view it as an electronic tap on the shoulder and if they get too many of them should adjust their business practices. Simple communication is the best procedure and Business 101's most overlooked lesson.
Dave Boston Tucson, AZ USA
Noah John Gellner <firstname.lastname@example.org> wrote: I know that the seller hasn't been responsive, but I'd send a final warning explaining that you are going to file a dispute and, if necessary, escalate that to a claim. I think it is a courtesy that can keep the temperature down. You never know why the seller isn't being responsive. Buyers that file against me first and asked questions later get banned.
On 10/29/07, bruce thomson wrote:
> Charles: I have had similar, but less dramatic incidences of the same
> scenario. Basically the best thing to do right away is file a dispute.
> You have only 20 days to do this and the potentially fraudulent sell knows
> this too. No matter if the seller says the package has been shipped or not,
> FILE!! You can later close the dispute with no penalty to you of the
> seller, but if things still don't happen then the dispute can be escalated
> to a claim. Its the CLAIM that will get your funds back. Bruce
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