Re: [CR]Poor experience with well known CR List member and eBay seller


Example: Framebuilding

Date: Sat, 30 Jun 2007 10:58:42 -0700 (GMT-07:00)
From: Guy Apple <cinelliguy@earthlink.net>
To: "Dr. Paul J.Wilson" <paul@wilsondesigns.net>, LouDeeter@aol.com, paul@wilsondesigns.net, classicrendezvous@bikelist.org
Subject: Re: [CR]Poor experience with well known CR List member and eBay seller


Hi Paul,

Just now reading these posts. I have spent thousands with Matteo and he always does the right thing. His handle of the American English language is readable but totally superior to my grasp of written Italian :-). Matteo is a good person, please be as you can allow.

Best to all,

Guy Apple Sunnyvale CA

-----Original Message-----

>From: "Dr. Paul J.Wilson" <paul@wilsondesigns.net>

>Sent: Jun 30, 2007 10:51 AM

>To: LouDeeter@aol.com, paul@wilsondesigns.net, classicrendezvous@bikelist.org

>Subject: Re: [CR]Poor experience with well known CR List member and eBay seller

>

>

>Hi All and Matteo,

>

>After reviewing all the responses both many negative and many

>positive (curiously many positive responses were sent to me "off

>list", while all negative were sent "on list"), and must digest it

>all and conclude that what Lou Deeter has written below is profound

>and enlightening to me.

>

>I would like to apologize for being impatient and jumping the gun.

>Sometimes, when "all the moons are in alignment", things can get off

>beat. I am sure all of us have had experiences where they really

>didn't like someone, right from the start. Then things just escalate

>from there. Perhaps I was uptight at the time. Maybe if I were a

>common eBay seller I would have had a different perspective from the

>beginning.

>

>In any event, I would like to still maintain my ascertains about

>Matteo's poor attitude and non-business like manner of handling the

>issue.

>

>And again, I would like to apologize for my impatience and not taking

>the time to work through the problem. In the future I should step

>back and see if there is another perspective.

>

>I will do what is necessary, if there is any mechanism, to remove the

>"negative feedback". Perhaps Matteo can challenge the "negative

>feedback" and I can acknowledge a resolution.

>

>Paul

>

>

>

>At 1:05 PM -0400 6-30-07, LouDeeter@aol.com wrote:

>>Paul, in my opinion Matteo responded that he was going to make you

>>whole by sending you a new sticker, but he wanted you to know that

>>he wanted you to send the old one to his friend in NJ. I find

>>that communication to be totally acceptable. That he didn't give

>>you all the details about how he would refund your 40 cents for

>>postage to NJ or give you the address to send it isn't critical.

>>You could have easily said, "Fine, send the new decal, then I'll

>>send the bad one to NJ. Please send me the address to ship and let

>>me know how you want to reimburse me the 40 cents for postage."

>>This sounds like to me that you have higher expectations and are a

>>bit more impatient that perhaps was necessary. I hate to see

>>anyone, listmember or not, get negative feedback when they have

>>attempted to make a deal right. For the record, I've known Matteo

>>since before he joined the list. I've had wonderful experiences

>>emailing him, eating Italian food in New York, and purchasing his

>>items both on and off Ebay. Matteo's one of the good ones. Lou

>>Deeter, Orlando FL USA

>>

>>

>>**************************************

>>See what's free at http://www.aol.com.

>

>

>--

>Paul J. Wilson

>Cell (408) 395-2020, Temecula, California>>(951) 587-3632,

>San Jose, California 95124, USA>>(408) 377-1710

>

>email: paul@wilsondesigns.net

>http://www.wilsondesigns.net