Tom; I've not been reading much of the CR in recent weeks, and missed the emails about your Paypal dealings, but I've had my own recent issues with Paypal of late.
I had a payment cancelled from a buyer by Paypal as it was an E-Check that takes about four days to clear, and when I called thier customer service line I was told to contact the buyer, as Paypal had not initiated the cancellation. I emailed the buyer and was informed by the buyer that he had not cancelled the payment and was not sure why it didn't clear. Once everything was straightened out with the buyer in Japan, he initiated payment and it went through with no issues.
Until recently I've had very few issues over the years with Paypal, and always found thier customer service to be very helpful, but in recent months have had similar problems with Paypal. I'm not sure what is going on but guess they are becoming just like the rest of Corporate America and not caring about how they treat thier loyal customers.
Regards, Peter Naiman Glendale, WI
Tom Hayes <firstname.lastname@example.org> wrote: I received an answer from Paypal regarding the payment. On the one hand, it suggests an explanation for how the money was reversed, though not why it took two weeks to do so, but on the other hand, it offers a stupid or invalid reason for why this could be done: "This is because the institution that issued the payment reversed the transaction. The funds were taken because this payment was not covered by PayPal's Seller Protection Policy."
As I understand it, the person paid it through an "instant withdrawal" from his bank, and then did not make good on what turned out to be an overdraft, though I still do not understand how that would take two weeks. But Paypal's statement, "The funds were taken because this payment was not covered by PayPal's Seller Protection Policy" does not make sense. First of all, they would have no idea whether the policy was followed. And secondly, that would, in effect, mean that virtually any transfer could be "taken" unless I followed the procedure for Paypal Seller Protection. For that to apply, you must use an on-line trackable method: either insurance or delivery confirmation. (Something that I now will do.)
And the buyer continues to say, he will make it good, but has yet to do so.
Now to dig the foot and half snow out of my driveway in time to get to school on Monday.
Tom Hayes Chagrin Falls, Ohio USA
Peter W. Naiman
Owner: Cream City Online.
Registered Ebay Sales Broker/ Trading Assistant
Glendale, WI 53217-5034